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This Policy Manual has been prepared to introduce you to our Company. The policies described in this Manual were developed to promote and maintain employee excellence in a positive work environment and to continue the company’s tradition of positive employee relations. The information contained in this Manual is presented as a matter of information only. This Manual is simply a summary of the current policies, rules, procedures, practices, standards, and benefits of Elite Security System LLC. Please read this manual carefully and keep it handy for future reference. One of your first responsibilities as an employee of Elite Security Systems LLC is to be familiar with its contents. If you have any questions, please consult with your supervisor.
We are excited to welcome you to join the Elite Security System LLC. We always feel free to share our values and commitment to excellence. Please join us in our commitment to provide “top-class services. As a reputable security firm Elite Security System LLC is well respected and known for its dedication and professional security services. Our security officers are committed to customer service excellence and their attention to detail in both performance and appearance sets them apart. At our workplace, we know that our employees are our greatest and most important asset. They are eligible for many benefits. The main purpose of the manual is to provide important information on our policies and procedures and your duties as a security officer. It is very important that you thoroughly read the information provided. You will be expected to comply with the policies and procedures contained in this manual. Please take them to work with you so that you may reference them when questions arise. We look forward to working with you and invite you to take advantage of the many opportunities available to you as our company’s security officer.
Regards,
Chaz Brown
CEO
Elite Security System is a fully licensed and insured private security agency, owned and operated by an experienced police officer and a military veteran. The agency provides a variety of private security services to individuals, businesses, and properties that need protection against threats. We also help with currency transportation and cover events that require security. At Elite Security System, we have a team of highly trained and experienced security guards that cater to the security needs of our clients professionally. We take pride in being one of the best-armed security guard companies in Georgia, offering unprecedented customer service and complete satisfaction to our clients.
Our mission is to provide the best security services possible in Georgia through responsibility and professionally. Elite Security Systems strives to provide security services of the highest possible standards. Each one of our uniformed security officers in Georgia is diligent, well-trained, and experienced to keep you and your property protected.
I pledge
An important part of our philosophy is to promote open communication between management and employees. If you have an employment-related problem, question, complaint, suggestion, compliment, issue, etc., you may approach any management team member with it at your discretion. Any management team member will be more than willing to listen to what you have to say. There is no specific tiered hierarchy to follow within open communication policy. However, it is recommended you allow your supervisor to first assist you. If you do not believe your issue has been satisfactorily resolved promptly, you may escalate your issue accordingly to any other member of the team at the direction of this policy. The management team member responsible should obtain all relevant information relative to the issue and investigate, or if the team member is uncomfortable with the situation or issue, they may ask if they may refer you to the General Manager or the Company President. The investigation should end within a reasonable time.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Elite Security System where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, sexual orientation, disability, genetic characteristic, veteran status, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.
Our Company’s reputation is depending upon your professionalism and attention to your duties while on site. Employees should always be aware of their appearance to ensure it is always maintained professionally while on duty. Employees must conduct themselves in a manner which is professional, courteous, and honest, always with the company’s best interests in mind. A professional attitude and appearance are critical to your role as a security officer. You are always expected to act and dress professionally. Any officer who fails to perform his or her duties professionally will receive corrective action up to and including termination from employment with the company. The Company expects all employees to avoid illegal or unethical activities and conflicts of interests concerning their responsibilities to Elite Security System. We reserve the right to investigate and determine when an employee’s activity conflicts with the company’s interests and to take whatever action is necessary to resolve the conflict. Employees who fail to meet expectations relative to rules, procedures, etc. and/or otherwise fail to meet the performance expectations of company may be counselled, warned, suspended, or terminated, depending on the seriousness of the incident and/or circumstances involved.
Sleeping, drowsing, or appearing inattentive while performing your assigned duties is grounds for immediate dismissal from employment. Any form of disobedience, including willful negligence, or refusal to perform work in the manner assigned to you by your supervisor or client representative is grounds for corrective action up to and including termination. Harassment, in any manner, of the company’s management, co-workers, clients, client’s employees, individuals doing business with clients, or other persons doing business with Elite Security System is strictly prohibited.
Leaving your post for any reason, unless directed to do so by the client, emergency personnel or a company’s supervisor is prohibited Do not make personal phone calls. No personal use (incoming or outgoing) of cellular phones while on duty is acceptable. No personal use of a client’s telephone is permitted. Never give out the client’s telephone number. A waiver to carry your cell phone, while on duty, must be approved by a member of the Executive Staff or the Human Resources Department. Do not have televisions, newspapers, radios, magazines, portable cassette or CD players, hand-held games, laptops, or books at your worksite. No reading, watching television, game playing, or movie viewing is permitted while on duty. Borrowing from or lending money to co-workers, clients, clients‟ employees is not allowed. Never have any relative, spouse, child, or friend on post while you are working. All of the company’s facilities have been designated as non-smoking environments. Smoking is strictly forbidden on any client premises or in company vehicles. Socializing with other officers, clients, or individuals doing business with clients is not allowed. This does not mean you should not be courteous or helpful, but it does mean you should not become overly friendly; do not engage in chit chat or distract employees of our client. Always maintain a professional relationship. You are not allowed to possess a weapon, or an item that may be perceived as a weapon, while working unless you are an armed officer working on an armed site.
You are not permitted to use, manufacture, possess, sell, transfer, or to be under the influence of alcohol, or illegal non-prescription drugs while on the company’s or client’s premises or anytime. Alcohol consumption is prohibited within at least eight (8) hours before coming to work. No effect or odour of alcohol is permitted to be evident when working. If you are taking prescription drugs or non-prescription drugs for legitimate purposes, you should discuss the matter with your supervisor to ensure that you do not engage in any activities which could pose a risk to your safety or health, other employees, or the public while you are taking such drugs. If you are assigned to drive a company or client vehicle but do not have a valid driver’s license, you must notify your supervisor immediately.
You may not arrange to switch shifts with another officer. You cant make any changes to your schedule without permission from your supervisor. If you and another officer arrive on a site for the same shift, contact your supervisor immediately. Your supervisor will decide as to who is scheduled to work.
The purpose of this Policy is always to promote a professional atmosphere in the company’s and client’s workplace. Security officers shall take pride in their appearance. A professional appearance is a very important component to the overall success of a security officer. Uniformed staff is to wear the entire uniform as specified during all work hours. It is the responsibility of each employee to maintain the uniform and to request replacement garments when necessary. The uniform is to be clean, with all buttons, seams, and hems in good repair always. Wrinkled, stained, or damaged uniforms are not consistent with a professional appearance and are intolerable. Your uniform is an important component of your role as a professional security officer. You must be in full uniform while on duty. You are expected to maintain a neat appearance. All reasonable precautions must be taken with Company-provided equipment, following sound industrial practices, to safeguard company’s reputation.
Holsters
Pistol holsters must provide at least 2 levels of retention.
Firearms Safety Rituals
Officers are responsible for knowing the weapons safe handling rituals:
You assume the risk of, and shall be responsible for, any loss of or any damage to company’s furnished property in your possession. Any Elite Security System lost or damaged, resulting from improper use or negligence, shall be repaired or replaced at the expense of the employee.
Violence at Workplace Policy
We strive to provide a safe workplace for all employees. To guarantee a safe workplace and to reduce the risk of violence, all employees should review and understand all provisions of this workplace violence policy. If you engage in any violence in the workplace, or threaten violence in the workplace, your employment will be terminated immediately for cause. No discussions about violence or joking about violence will be tolerated.
Due to the nature of your job and scheduling constraints, while on post you will normally not be provided a paid or unpaid break/lunch break. Officers traditionally eat a meal during a brief period when there is a slowdown in other activities. All food and drinks are to be brought with you to your work site. At no time are you be allowed to leave your site to obtain food or drinks. Familiarize yourself with your site’s procedures for eating your meals. If you can eat meals and snacks at your post, ensure the area is kept clean and organized.
Repeated absence will not be tolerated. Any officer who demonstrates excessive absence may be disciplined or terminated. If you must be absent from work, notify immediately. Management will plan for a qualified replacement at your work site. If you fail to report for a scheduled shift without contacting your supervisor, you will be removed from the work schedule. A No Call/No Show for three consecutive days will be considered a voluntary quit due to job desertion. If your absence is due to illness or injury, the company may request documentation from your physician to determine whether the absence is authentic.
You are a member of the security industry. The nature of this industry is to provide clients with the peace of mind that their businesses are secure even during severe weather. Even during times of severe weather, our clients‟ premises must remain secure. Calling out on severe weather days, because of the weather, will not be tolerated. Allow enough travel time to get to work on time during inclement weather. You will be contacted if, during severe weather, your schedule changes. If you are unable to report to your duty station because of transportation challenges during severe weather, we may provide transportation to and from your post.
At times of operational need, or by client request, overtime or extra hours may be offered to employees. If a client requests you to stay over your scheduled shift, you must immediately contact your supervisor and inform them of this authorization request. Only those employees who have been pre-authorized to work overtime or extra hours may do so, otherwise, an employee may have disciplinary action presented to them for lack of schedule observance, up to and including termination of employment. or manager asks you to work overtime be aware that there are no promises that those hours will not be removed or adjusted if other scheduling arrangements can be made by the Company.